Refund and Cancellation Policy

Last Updated: October 16, 2026

At PAM Global Traders, we ensure the highest quality of our agricultural commodities, including agricultural products such as wheat, rice, seeds, and other agricultural commodities. Because we deal in consumable food products, our refund and cancellation policies are structured to comply with strict food safety, hygiene, and trade standards.

Cancellation Policy

1. Order Cancellation Before Dispatch

Cancellation requests must be emailed to pamglobaltraders@gmail.com as soon as possible. An order may be cancelled only if sourcing, processing, packing, and dispatch have not begun. If payment has already been received, any eligible refund will be assessed against the order status and communicated to the customer.

2. Cancellation After Dispatch

Once an order has been dispatched or handed to a logistics provider, cancellation may not be possible. Please contact us promptly if you believe an order needs attention.

3. Bulk & Wholesale Orders

Bulk and export orders may involve procurement, packaging, documentation, freight booking, or other costs. Cancellation and any applicable refund for such orders will be assessed according to the accepted quotation, order confirmation, and costs already incurred.

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Return and Refund Policy

1. Eligibility for Returns & Refunds

Returns are not accepted merely for a change of mind after dispatch. If a shipment is damaged, incorrect, or materially different from the confirmed order, please contact us so the issue can be reviewed. Any replacement or refund is subject to verification and the agreed order terms. Examples include:

• The product packaging was severely damaged or compromised during transit.
• An incorrect product or quantity was delivered.

Note: Please notify us at pamglobaltraders@gmail.com within 48 hours of delivery, where possible, and provide photographs, delivery details, and any available packaging evidence.

2. Refund Timeline

Once a refund is approved, it will be initiated to the original payment method where supported. The time taken for the funds to appear may depend on the payment provider or bank; we will share any available transaction reference.